SRE & Reliability Engineering
Measure reliability by what matters to your users.
Recurring disruptions cannot be solved by more alarms alone. Reliability engineering combines measurable service quality with decisions about changes and operational work. We help your teams evaluate key user workflows, agree on realistic reliability goals, and address the root causes of recurring stress.
Service modules
Translate service goals into concrete operational decisions.
Service boundaries and criticality
We clarify which technical processes a service supports, what dependencies exist and who is responsible. Together, we determine from which user point of view reliability should be measured.
A common understanding of service with critical processes and assigned responsible persons.
Defining SLIs and SLOs
Service Level Indicators describe the observed quality; Service Level Objectives define the target range. We select understandable metrics, check their database, and document measurement windows and known limitations.
A verifiable set of service objectives with traceable calculation and data provenance.
Error budgets and decisions
We translate the agreed fault tolerance into a joint approach to changes and improvements. The teams involved determine which actions are necessary in the event of rapid consumption or overruns.
A coordinated decision-making rule that development, operations and technical responsibility share.
Incident response and learning
We structure alarm channels, escalation, communication and recurring evaluations. Debriefings examine technical and organizational causes and lead to comprehensible measures with those responsible and priorities.
Proven procedures for disruptions and an editable list of effective improvements.
Resilience and recovery
We examine relevant failure scenarios, capacity limits, and recovery requirements. Appropriate exercises are planned and documented with clear boundaries, termination criteria, and appropriate environments.
Evidence of the agreed fault and recovery cases, as well as a prioritized gap list.
Reducing repetitive operational work
We make repetitive, manual tasks visible and evaluate their frequency, risks and automatability. Selected processes are simplified or automated; their impact is then checked with the team.
A prioritized automation plan and implemented improvements for recurring operational tasks.
Application examples
SRE & Reliability Engineering Use Cases
These exemplary starting points show possible projects. Together, we narrow down what makes sense for your organization.
Defining service quality together
Business and IT assess the same disruptions differently. We identify key user flows, review available metrics, and develop common goals to inform priorities and improvements.
Edit recurring incidents
A team fixes similar errors again and again under time pressure. We examine patterns, improve diagnostics and procedures, and prioritize actions that reduce root causes and recurring manual effort.
Preparing for growth and change
A service should handle more load or receive a major change. We check capacity assumptions, dependencies and error behavior and plan suitable tests as well as a controlled handling of remaining risks.
Collaboration
Sharing goals and demonstrating improvements in practice.
Understand the service and available evidence
We record critical processes, existing faults and available measured values. Gaps in responsibilities and data quality are made visible.
Agree on targets and decision rules
SLIs, SLOs and the handling of the error budget are coordinated with the parties involved. We record which measures should follow from which signals.
Test operational procedures and improvements
Alerting, fault processing and selected resilience measures are implemented. Controlled exercises show whether the agreed procedures work under realistic conditions.
Review and improve regularly
We jointly evaluate service quality, recurring work, and completed actions. Goals and priorities are adjusted as usage or requirements change.
Your result
What you can use in concrete terms
- Service description with technical processes, dependencies and responsibilities.
- Documented SLIs, SLOs, and a mutually agreed error-budget rule.
- Fault and recovery procedures with results of the agreed exercises.
- Prioritized improvement and automation measures with verifiable impact.
SYNEDAT PLATFORM
Platform experience for your project
We use these selected tools in SYNEDAT PLATFORM or its delivery processes. We adapt suitable practices to your project and align their integration with your existing systems.
Deployment and platform automation
Kubernetes · Azure Kubernetes Service · Helm · Argo CD · Terraform
Versioned configuration and declarative deployment connect infrastructure and applications. GitOps makes proposed changes reviewable and the desired state explicit. Operational transitions and recovery procedures are still planned for the specific application.
Repeatable changes and clearer responsibility boundaries.
Observability and operations
Prometheus · Grafana · Alloy · Loki · Tempo
Metrics, logs and traces provide different views of applications and platforms. We organize data sources, dashboards and alert paths around specific operating questions. Retention, sensitive data and costs are considered when planning data collection.
Better incident diagnosis and informed operating decisions.
Frequently Asked Questions
Is an SLO the same as a contractual availability commitment?
An SLO is a defined goal for the observed service quality. Contractual service level agreements can have their own measurement rules and consequences. We clarify the connection explicitly so that internal management and agreed commitments are not based on different assumptions.
Does an exhausted error budget always mean a complete release stop?
The reaction is jointly determined in advance. Depending on the situation, reliability work can be prioritized, changes can be more limited or certain approvals can be demanded. Security corrections and other necessary interventions must be appropriately taken into account in the procedure.
Is round-the-clock on-call coverage automatically included?
No. Service hours, response procedures and on-call coverage require a separate agreement and a sustainable staffing model. Reliability Engineering can also begin with service objectives, improved incident procedures and less repetitive work within your existing operating model.
Can we adopt SRE without a large dedicated SRE team?
We can start with an important service and the people already responsible for it. Together, we define objectives, measurements and recurring improvement tasks. The scope reflects available skills and capacity, with clear roles and escalation paths.
How is service recovery tested?
We agree suitable failure scenarios, prerequisites and success criteria. Exercises in an appropriate environment test instructions, dependencies and responsibilities. The findings identify the technical and organizational steps still needed for dependable recovery.
Your next step
Which recurring disruption would you like to work on permanently?
Name the affected service and the impact on users and team. We clarify suitable measurement goals, the database and an initial effective improvement.
SRE & Reliability Engineering
Your next step
Tell us what you need. We will route your enquiry to the right team and discuss the next steps with you.
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