Managed security, MDR & SOC support
Give security alerts a clear path to action.
Security tools provide signals. Their value depends on who assesses them, which context is available and which actions are authorized. We define a security support service for your environment, with relevant data sources, documented assessment and clear escalation. The service complements your internal team and connects technical detection with a practical response process.
Your options
Services that move your project forward
Clarify protection requirements and service limits
We consider systems, data sources, existing security tools and responsible teams together. Investigation depth, service hours and prerequisites are defined explicitly.
You know exactly what support the service provides.
Connect relevant signals
Relevant events from identities, devices, software and cloud services are made available within the agreed scope. We check data quality, timestamps and required permissions.
The assessment is based on usable information from your environment.
Assess security alerts
Alerts are assessed using available context and agreed criteria. Urgency, affected systems and the need for further investigation are documented.
Your decision-makers receive a reasoned assessment of the next steps.
Prepare escalation and authorized response
Contact channels, decision-making powers, and permissible actions are agreed upon prior to an event. Interventions such as account lockouts or device isolation require appropriate authorization.
In the event of an incident, responsibilities and approvals have already been clarified.
Document investigation and decisions
Findings, times, decisions and handovers are recorded to the agreed extent. Data protection and protection of sensitive information are included in the documentation.
The incident history supports collaboration and subsequent improvements.
Improve detection and collaboration
False alarms, overlooked connections and new systems are considered in regular reviews. Rules and processes are adapted based on specific experiences.
Support remains aligned with your actual risks and workflows.
Where to start
Managed security, MDR & SOC support Use cases
Three example situations show how we can help.
Security alerts lack clear ownership
We combine the existing tools with responsibilities, prioritization and defined handovers.
A small security team needs extra capacity
A clearly defined service takes over agreed evaluations and supports the internal decision-makers.
Make a new security product useful in everyday operations
Before the takeover, we check event quality, context, alarm paths and possible response steps.
From requirements to results
A clear process with agreed milestones
Assess the environment and expectations
We check sources, protection needs, previous incidents and existing responsibilities.
Agree service scope and authority
We define service hours, investigation scope, escalation and permitted actions.
Verify integrations and workflows
Test messages and coordinated scenarios show whether information and contact persons can be reached.
Provide the service and review findings
Agreed evaluations and regular reviews combine day-to-day operations with targeted improvements.
Your benefit
What you receive
- A documented model for security support and escalation.
- Verified data sources and reporting channels to the agreed extent.
- Documented assessments, handovers and agreed response actions.
- Regular reports and specific improvements to rules and collaboration.
Ways to work with us
Choose a starting point that fits your needs. We agree the scope and required effort in a tailored proposal.
Security operations assessment
For an overview: data sources, responsibilities and a suitable support scope.
Request a quote: Security operations assessmentSecurity alert assessment service
To start: selected sources, agreed assessment and clear escalation.
Request a quote: Security alert assessment serviceImprove detection and response
For more maturity: additional scenarios, coordinated measures and regular reviews.
Request a quote: Improve detection and responseSYNEDAT PLATFORM
Platform experience for your project
We use these selected tools in SYNEDAT PLATFORM or its delivery processes. We adapt suitable practices to your project and align their integration with your existing systems.
Deployment and platform automation
Kubernetes · Azure Kubernetes Service · Helm · Argo CD · Terraform
Versioned configuration and declarative deployment connect infrastructure and applications. GitOps makes proposed changes reviewable and the desired state explicit. Operational transitions and recovery procedures are still planned for the specific application.
Repeatable changes and clearer responsibility boundaries.
Identities, secrets and policies
Keycloak · OpenBao · External Secrets · Kyverno
Sign-in, technical secrets and platform policies serve different purposes. We connect them with roles, limited permissions and documented exceptions. The selected tools form part of a common access and operating model.
Controlled access and more consistent platform policies.
Observability and operations
Prometheus · Grafana · Alloy · Loki · Tempo
Metrics, logs and traces provide different views of applications and platforms. We organize data sources, dashboards and alert paths around specific operating questions. Retention, sensitive data and costs are considered when planning data collection.
Better incident diagnosis and informed operating decisions.
Questions before you get started
What does SOC support mean in this offering?
SOC support describes a defined contribution to security monitoring and alert handling. The proposal specifies scope, staffing hours, data sources and actions, allowing you to assess exactly which coverage is included.
What does Managed Detection and Response involve?
Detection, assessment and response may form part of the agreed service. We specify which steps are included and which remain with your team. Product names alone do not define service responsibilities.
Is around-the-clock support included?
Service hours, on-call arrangements and any additional coverage are agreed explicitly. Data collection may run continuously while staffed response follows the defined schedule. Response objectives apply within that service model.
Who is allowed to block accounts or isolate devices?
Authority and approval procedures are agreed with your responsible teams. Pre-authorized actions require clear scope and conditions. Further interventions follow the agreed decision process.
Can existing SIEM or XDR products be integrated?
This depends on interfaces, access, licensing and data quality. We check the specific integration before a takeover. Existing tools can be used if they support the agreed tasks.
Does the service replace an incident response project?
A major incident may require additional investigation, coordination and recovery. We prepare the handover to an incident response engagement. Scope and authorization for those additional services are agreed separately.
How is sensitive log data handled?
The scope of data, access, storage and disclosure are coordinated with your managers. Only necessary information should be included in assessments and reports. The specific processing depends on the systems integrated.
How can the quality be assessed?
Useful criteria include relevant alerts, documented assessments, effective handovers and completed improvements. Metrics are interpreted against the agreed service scope and actual events.
Discuss your next step
Which security alerts need clearer assessment and ownership?
Describe your tools and internal responsibilities. We define a sensible start with appropriate service boundaries and escalation paths.
Managed security, MDR & SOC support
Your next step
Tell us what you need. We will route your enquiry to the right team and discuss the next steps with you.
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