SYNEDAT® · Torq
Torq – Security operations automation
SYNEDAT plans Torq for recurring security operations tasks. We connect data sources, case handling and approved responses into verifiable workflows and define decisions that remain with the responsible team.
Which product family fits your needs?
Torq Hyperautomation
Connect tools through defined workflows. SYNEDAT checks API permissions, retries and operational feedback.
Torq HyperAgents
Pilot AI-assisted investigations with bounded permissions. We define data access, evaluation criteria and required human approvals.
Torq Case Management
Bring cases, evidence and handovers together. Ownership and status must remain visible throughout automated steps.
License scope, availability, term and support are reviewed for your project and specified in the quote.
Where the solution adds value
Enrich alerts with context
We select a recurring alert type and add identity, endpoint and network context. The team evaluates results against existing cases before extending the workflow.
Approve responses with control
For account suspension or device isolation we define approvals and escalation. Tests include denied permissions, timeouts and steps already completed.
What matters when choosing
- Data and visibility
- Which systems provide usable events? We check data sources, sensors, interfaces, volumes and retention before choosing the platform.
- Detection and prioritization
- Relevant attack scenarios and business risks shape use cases. We plan tests, alert quality and clear priorities for your team.
- Response authority
- Who may isolate systems or disable accounts? Response times, approvals, escalations and on-call coverage are defined for the agreed operating model.
From selection to deployment
Define requirements and objectives
We review systems, users, security requirements and budget. The result is a reasoned selection with a defined scope.
Validate suitability in a pilot
For an agreed pilot, we define tests, acceptance criteria and responsibilities. You receive a documented basis for the investment decision.
Plan rollout and operations
We plan migration, configuration, handover and support together. Scope and responsibilities are agreed before rollout.
Downloads and manufacturer information
Explore your options with the linked service overviews and manufacturer documents. The language shown refers to each document.
Questions to help you decide
Must every response run automatically?
No. SYNEDAT separates information gathering, recommendations and changes requiring approval. Owners determine the permitted automation level per use case.
How are failed steps handled?
We define retry limits, state checks and human handover. Retrying a workflow must not repeat a successful change without checking its state.
How do SIEM, XDR and NDR differ?
SIEM collects and correlates security events. XDR connects detection and response across data domains. NDR analyzes network activity. The right combination depends on sources, coverage and your operations team.
Does buying the product automatically include a managed SOC?
It depends on the quote. Platform licenses, vendor MDR and SYNEDAT services are described separately. Sources, coverage, response authority and service hours must be expressly agreed.
Can I request a demo or pilot first?
Yes. Tell us your intended use case. We will discuss available evaluation options, prerequisites, effort and acceptance criteria. A pilot is agreed separately before it starts.
What does SYNEDAT need for a quote?
Useful details include product family, deployment location, current systems, user or device count and target date. We clarify open points together and distinguish the product, implementation and ongoing services in the quote.
Can SYNEDAT help with rollout and ongoing operations?
We agree the services you need, such as architecture, integration, migration, documentation or operational support. Vendor support, response times and ongoing assistance are explicitly defined in the agreed scope.